Returns & Refunds

Not quite right? We’ll sort it.

You have 30 days from delivery to send something back. Here’s how it works.

30-day returns. From the day your item arrives, you’ve got 30 days to request a return — unworn, with tags on, in its original packaging.

How to start a return

Email us at info@theevilfox.co.uk and we’ll send you a return label along with instructions on how and where to send your package. Please don’t send anything back before requesting a return first — items sent to us without one won’t be accepted.

What’s eligible

  • Item must be unworn or unused, in its original condition, with tags still attached
  • Item must be in its original packaging
  • You’ll need your receipt or proof of purchase

Return shipping

You’re responsible for return shipping costs, unless the item is faulty, damaged, or the wrong item was sent — in which case it’s on us.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether it’s been approved. If approved, you’ll be refunded automatically to your original payment method — this typically takes 5–10 business days, though it can take up to 10 business days depending on your bank or card provider. Shipping costs themselves aren’t refundable unless the original item was faulty.

If more than 15 business days have passed since your return was approved and you still haven’t seen a refund, email us at info@theevilfox.co.uk.

Exchanges

Need a different size or a different item? The quickest way is to return what you’ve got and place a new order for the one you want — just get in touch and we’ll help arrange it, subject to stock availability.

Faulty or damaged items

Please inspect your order as soon as it arrives. If something’s turned up damaged, defective, or wrong, email us within 48 hours with a couple of photos and your order number, and we’ll arrange a replacement or refund.

What we can’t take back

  • Sale items and gift cards
  • Custom or personalised items
  • Perishable goods, hazardous materials, flammable liquids or gases, and personal care items

Get in touch if you’re not sure whether your item qualifies.

EU customers — 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without needing to give a justification. The same conditions apply — your item must be unworn or unused, with tags attached, and in its original packaging, along with proof of purchase.